Automotive Support and Service Technology Certificate Program In Jamaica, New York
Certificate (45 Credits)
The Automotive Support Service Technology Certificate program is designed for individuals who seek to prepare themselves for an entry-level career in the automotive support service industry. The instructional plan sets high professional training expectations for graduates to achieve outcomes that support the objective of the college. This program provides the theoretical knowledge and practical “real world” skills necessary to effectively perform the tasks associated with automotive support technology and ensures customer satisfaction.
Graduates will attain and build knowledge to be successful in shop operations, customer and internal relationship management, automotive sales skills, inventory and fleet management, automobile finance and leasing and in understanding the basic systems and components of the automobile. Upon completing all requirements of the program, graduates will be qualified to become entry level automotive service advisors, parts counter persons, automotive salespersons or warranty clerks.
Program benefits:
- Classes led by experienced ASE-certified instructors
- The Associate Degree and the Certificate Program in Automotive Management and Support Technology programs are continuously updated to keep up with industry standards
- Excellent faculty-to-student ratio, allowing instructors to provide students with more thorough and individualized training
The Automotive Support and Service Technology Certificate program offers both full-time and part-time sessions to better accommodate students’ busy lives. Estimated completion times are as follows:
- Full-time students can expect to complete the 45-credit associate degree program in as little as 12 months.
- Part-time can expect to earn their associate degree in 18 months.
The certificate program is comprised of 19 classes (45 credits) that provide classroom learning in all automotive subject areas.
Many of our students begin with the certificate program and continue on to earn their associate degree by completing the 6 additional courses. The associate degree program is comprised of 25 classes (61 credits) and offers classroom learning with 6 additional courses that focus on General Education and Hybrid drive technology. Students in both programs are prepared for certification from the ASE Education Foundation and our industry partnerships with top brands including Fiat Chrysler, Audi, Hyundai and Genesis, Subaru, Toyota, Mac Volvo, Ford, Isuzu, and Mercedes-Benz, giving their mechanic training extra weight when applying for jobs after graduation.
To better serve our students and help them achieve their professional goals, NYADI is pleased to offer eligible students the opportunity for financial aid. Students will work closely with our counselors to ensure they receive the aid they need to pursue their education.
- Complete an Certificate, Career Program (45 Credits) in as little as:
– 12 months full time
– 18 months part time - Excellent faculty to student ratio
- Students can obtain financial aid if they meet qualifications
- Prepare for ASE certification
- Learn from experienced ASE-certified instructors
After completing the Automotive Management and Support Technology Associate Degree program offered at NYADI The College of Transportation Technology, graduates will possess the knowledge and skills to manage and support services in order to correctly test, diagnose, repair, and adjust components in the automotive technology field.
The program includes in depth knowledge in the following areas:
- Shop Operations
- Customer Relations
- Internal Relations
- Inventory Management
- Fleet Management
- Automobile Finance and Leasing
- Sales Skills
The program also includes general knowledge in the following areas:
- Automatic transmissions
- Braking Systems
- Electrical/electronic systems
- Engine performance
- Engine repair
- Heating and air conditioning
- Manual drive train
- Steering and suspension
Careers in Automotive Service Management are very attractive to many because they afford the opportunity for higher compensation without getting their hands dirty and the satisfaction of learning in a high demand industry. Across the automotive industry, the number of managers and support staff is expected to increase! With the growing complexity of automotive technology, qualified support staff and managers are needed to oversee the quality of services provided, ensure customer satisfaction, manage staff, schedule appointments, maintain inventory, manage financial records and ensure the Automotive Service Department follows all safety regulations and laws.
Possible Careers:
- Automotive Service Manager
- Auto Parts Manager
- Automotive Machine Shop Manager/Owner
- Industrial Research/Development Professional
- Service Advisor/Consultant
- Technical Representative
- Automotive Technology Consultant
- Automotive Sales
- Automotive Warehouse Manager
NYADI is open to all students without regard to race, color, religion, age, gender, creed, origin, sexual orientation, disability, or marital status. To be eligible for admission, program applicants must:
- Be at least 18 years of age (or 17 years of age with parental consent)
- Complete an initial interview with our admissions team
- Hold a high school diploma or a high school equivalency diploma
- Be able to read and write in English
Additional information about admission requirements, tuition, and more can be found in NYADI’s college catalog.
SEMESTER 1 15 – Credits
SM100 – Performance Fundamentals
SM201 – Shop Operations
SM212 – Customer Relations
SM102 – Steering & Suspension
SM108 – Automotive Electrical Foundations
SM205 – Inventory Management
SEMESTER 2 15 – Credits
SM208 – Automatic Transmissions I
SM204 – Sales Skills
SM110 – Electrical/Electronic Systems
SM203 – Internal Relations
SM112 – Engine Electronics
SM213 – Automobile Finance and Leasing
SEMESTER 3 15 – Credits
SM210 – Fuel Systems
SM211 – Emission Control Systems
SM202 – Advanced Electronic Systems
SM215 – Climate Control
SM207 – Fleet Management
SM105 – Manual Drive Trains & Axles
SM103 – Braking Systems
SM100 – Performance Fundamentals
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of engine operation. Students will learn to identify engine components and to have a thorough understanding of the four- stroke cycle principle. Once engine operating principles are understood, the student will then learn to properly identify engine mechanical problems and perform pinpoint testing using state-of the-art equipment and diagnostic procedures. Cooling and lubrication systems will also be discussed along with their components and diagnosis and repair procedures. A library/internet research written project concerning some aspect of engine operational principles will be assigned and is an integral component of this course.
SM102 – Steering & Suspension
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of Steering and Suspension. Students will learn the theory, construction and design of vehicle steering and suspension systems. Topics discussed in this course include tires, wheels, wheel balance, wheel bearings and hubs. The student will also learn about the different types of suspension systems including electronic suspension systems and the proper diagnosis and repair procedures for each type of system. The theory and operation of the various types of manual and power steering systems are discussed and diagnosed. The laboratory component of the course includes various activities that follow the guidelines of the ASE Education Foundation. A library/internet research written project concerning some aspect of a vehicle’s steering and/or suspension system will be assigned and is an integral component of this course.
SM103 – Braking Systems
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of Braking Systems. Students will learn the fundamentals of hydraulics and how it relates to a vehicle’s braking system. Master cylinders and power assist units will be discussed, diagnosed and repaired. Disc and drum brakes will be discussed, diagnosed, serviced and repaired. The student will learn the proper way to perform complete brake servicing including using a brake lathe to machine rotors and drums. The laboratory component of the course includes various activities that follow the guidelines of the National Technicians Education Foundation (NATEF). A library/internet research written project concerning some aspect of a vehicle’s braking system will be assigned and is an integral component of this course.
SM105 – Manual Drive Trains & Axles
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of Manual Drive Trains and Axles. Students will learn the theory of operation, inspection, construction, diagnosis and repair of clutch assemblies, manual transmissions/transaxles; drive lines, universal joints constant velocity joints and final drive assemblies. Students will learn to identify manual transmission components, explain fundamental operation, understand gear principles and trace power flow. Emphasis will be placed on problems solving and diagnosis of power train malfunctions. A library/internet research written project concerning some aspect of manual transmission/transaxle operation and/or individual components in a vehicle drive line will be assigned and is an integral component of this course.
SM108 – Automotive Electrical Foundations
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of Automotive Electrical Foundations. Students will learn the fundamentals of an automobile electrical system. Emphasis will be placed on direct current electricity, basic electrical theory, series and parallel circuits, power distribution, electrical test equipment and the understanding of wiring diagrams. The operation, testing and repair of batteries, starting and charging systems as well as a concise diagnostic approach to repairing automotive wiring concerns are covered in this course. A library/internet research written project concerning some aspect of an automobile’s basic electrical system will be assigned and is an integral component of this course.
SM110 – Electrical/Electronic Systems
Credits: 2 | Prerequisite(s): SM108 | Co-requisites: None
This course introduces students to advanced concepts in Electrical/Electronic Systems. The course will build on knowledge learned in SM108 Automotive Electrical Foundations using wiring diagrams to examine headlight, taillight, stoplight and turn/hazard light for operation and repair. Students are taught to use advanced diagnostic techniques to diagnose and repair electrical circuits associated with instrumentation, horn systems and wiper/washer systems. Students will learn on modern training aids using factory service procedures. A library/internet research written project concerning some aspect of an automobile’s electrical system covered in this course will be assigned and is an integral component of this course.
SM112 – Engine Electronics
Credits: 2 | Prerequisite(s): SM100, SM108 | Co-requisites: None
This course introduces students to advanced concepts in Engine Electronics. It builds on prior understanding of electrical/electronic principles to better comprehend the complex electronically controlled systems used to monitor engine operation and emission compliance. Additionally students will study the theory of operation, design and problem diagnosis of modern ignition systems. Computerized engine controls, sensors and actuators and engine management systems will be discussed and diagnosed using the most sophisticated training aids in the industry. A library/internet research written project concerning some aspect of an automobile’s engine electronic system will be assigned and is an integral component of this course.
SM201 – Shop Operations
Credits: 3 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of shop operation. Topics covered are knowledge of the different types of automotive service facilities, introduction to different functions like managing workflow and the use of shop management tools, identifying labor operations and sublet procedures, maintaining customer appointment logs, and addressing repeat repairs/comebacks. Students will also be introduced to general shop operation tasks such as calculating discounts, knowledge of selling prices, percentages, and pro-rated warranties, calculating special handling charges, identifying and converting units of measure, determining sizes with precision measuring tools and equipment, performing money transactions (cash, checks, credit and debit cards) and performing sales and credit invoicing. Students will acquire skills involving management and fellow employees’ interaction, housekeeping (facility, work stations, and backroom) and assistance with employee and customer training.
SM202 – Advanced Electronic Systems
Credits: 2 | Prerequisite(s): SM108, SM110 | Co-requisites: None
This course introduces students to Advanced Electronic Systems. It builds on the two previous electrical/electronic courses. Emphasis is placed on the theory, operation, component identification and repair of audio and entertainment systems, power accessories such as power windows and locks, keyless entry, anti-theft systems and cruise control systems. Additional topics included in this course are the theory, operation and repair of various supplemental restraint systems. A library/internet research written project concerning some aspect of an automobile’s electrical system covered in this course will be assigned and is an integral component of this course.
SM203 – Internal Relations
Credits: 3 | Prerequisite(s): None | Co-requisites: None
The objective of this course is to introduce students to the fundamentals of Internal Relations. Topics covered are the approaches to communicate with customers to effectively address their requests through documentation of customers’ concerns, opening repair orders, making appropriate service and maintenance recommendations, understanding the technician’s diagnosis and service recommendations, verifying availability of required repair parts, and establishing completion expectations. Students will also be introduced to techniques on monitoring repair progress, promotions, job satisfaction and productivity, ensuring that customer expectations are met, and adhering to environmental regulations concerning vehicle safety. This course will also cover topics in the areas of documenting information about services performed or recommended, communicating with shop personnel about shop production/efficiency and maintaining open lines of communication within the organization.
SM204 – Sales Skills
Credits: 3 | Prerequisite(s): None | Co-requisites: None
This course is designed to teach students the necessary sales skills required to be qualified service advisors. In this class, advisors will be exposed to sales fundamentals such as structuring for success, phone skills, the five missing parts of a sale, becoming a professional communicator and the “No” process. Students will then be introduced to advanced sales techniques designed to create a lasting relationship with customers by prioritizing their concerns and the needs of the vehicle, and communicating the value of selling related and additional services. In addition, students will learn to diffuse rather than overcome objections, and guide customers on formulating their own view on automotive maintenance and repair. Techniques will be introduced to students on how to proactively sell without ever making the customer feel pressured and how to remain bold and unafraid in the face of rejection.
SM205 – Inventory Management
Credits: 3 | Prerequisite(s): None | Co-requisites: None
The objective of this course is to introduce students to the fundamentals of shop inventory management. Topics covered are knowledge of the process of reporting lost sales, verifying incoming and outgoing merchandise, physical inventory, inventory discrepancies, stock rotation, handling special orders and outside purchases and handling and documenting warranty and new returns. Students will also be introduced to the fundamentals of merchandising such as understanding display strategy, display pricing, inspecting and maintaining shelf quantities and condition, identifying impulse, seasonal, and related items and utilizing sales aides.
SM207 – Fleet Management
Credits: 3 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamental concepts of fleet management and optimization. Topics covered are familiarity of technical manuals and software for the transportation industry, the process of vehicle identification, locating and utilizing the vehicle ID number (VIN) and production date, utilizing component identification data and Identifying body styles. Students will also be introduced to technical manuals, industry software usage for service and maintenance intervals, locating and interpreting maintenance schedule information, knowledge of service contracts, technical service bulletins, campaign/recall procedures and parts cataloging procedures.
SM208 – Automatic Transmissions I
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the operation, diagnosis and repair of automatic transmissions and transaxles. In order to help the students to understand how an automatic transmission accomplishes multiple gear ranges, power flow through the transmission will be stressed. The operation of electronic transmission controls will be discussed and diagnostic procedures will be taught and implemented. In-car transmission service and repairs will also be discussed. A library/internet research written project concerning some aspect of automatic transmission/transaxle operation will be assigned and is an integral component of this course.
SM209 – Automatic Transmissions II
Credits: 2 | Prerequisite(s): SM208 | Co-requisites: None
This course introduces students to advance features of Automatic Transmissions. Students will learn the inspection, construction, diagnosis and disassembly/assembly of automatic transmissions and transaxles. This builds on the material taught in SM208 Automatic Transmissions I and includes the construction and inspection of applied devices, planetary gear sets, oil pumps, valve bodies and one-way clutches. Students will become familiar with the tools and techniques necessary to properly maintain and diagnose automatic transmissions. Students are exposed to a variety of transmission types to overhaul. A library/internet research written project concerning some aspect of automatic transmission/transaxle repair and/or overhaul will be assigned and is an integral component of this course.
SM210 – Fuel Systems
Credits: 2 | Prerequisite(s): SM100, SM108, SM112 | Co-requisites: None
This course introduces students to the fundamentals of Fuel Systems. Students will learn about spark ignition engine fuel composition from crude oil to the distillation and compounding of various gasoline grades. Fuel delivery methods including direct injection, port injection and throttle body injection systems as well as carburetors are discussed in great detail with an emphasis of their effects on engine performance. Intake and exhaust systems will also be discussed and diagnosed. A library/internet research written project concerning some aspect of an automobile engine’s fuel delivery system will be assigned and is an integral component of this course.
SM211 – Emission Control Systems
Credits: 2 | Prerequisite(s): SM100, SM108, SM112 | Co-requisites: None
This course introduces students to the fundamentals of Emission Control Systems and electronically controlled systems. Students will learn to monitor engine operation and emission compliance control devices. Students will concentrate on engine performance, drivability concerns, analysis of system problems, diagnosis of system failures and component test procedures. Students will be able to diagnose emission related inspection failures and to understand PCM strategies. The laboratory component of the course includes various activities that follow the guidelines of the ASE Education Foundation. A library/internet research written project concerning some aspect of an automobile’s emission system will be assigned and is an integral component of this course.
SM212 – Customer Relations
Credits: 3 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamental concepts of optimizing customer relations. Topics covered are acquiring the skills to identify customer type and needs, to communicate effectively using proper telephone techniques, to document and handle customer concerns/complaints by authorizing repair orders and recommending appropriate service and maintenance with accuracy based on vehicle service history, manage customer appointments, promotions, job satisfaction and productivity. Students will also be introduced to strategies to ensure customer satisfaction and vehicle safety by promoting procedures, benefits, and capabilities of the service facility.
SM213 – Automobile Finance and Leasing
Credits: 3 | Prerequisite(s): None | Co-requisites: None
This course will introduce students to the fundamental concepts of automobile finance and leasing. Topics in this course will include understanding the importance of cash flow to a dealership, introduction to payment structures such as lease vs finance vs cash, knowledge of the processes involved in completing credit applications, comparing leasing to financing, acquisition of leasing definitions and terminologies, determination of interest rates and rate participation calculation methods used by lenders, and an introduction to the basic overview of lease/loan payment calculations. Students will also be introduced to credit bureau and loan underwriting abnormalities, credit bureau analysis and interpretation by lenders, loan underwriting and lending guideline interpretation, loan packaging, common DMV forms and federal disclosure documents that are required for financing, and strategies on achieving higher profits per transaction by providing more options such as (lease vs. buy and one pay lease vs. cash purchase options).
SM215 – Climate Control
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of Climate Control systems. Students will learn the theory and operation of heating and air conditioning systems. Students will learn about heat transfer, temperature/pressure relationships and control systems. Heating, air conditioning and passenger comfort will be looked at using multi- zone automatic climate control trainers. Students are taught to use refrigerant recovery and recharging equipment on laboratory vehicles which provides practical experience while reinforcing safety and environmental considerations. A library/internet research written project concerning some aspect of an automotive air conditioning system will be assigned and is an integral component of this course.
SM250 – Hybrid Electric Drive Technology
Credits: 2 | Prerequisite(s): SM108, SM110, SM112, SM202 | Co-requisites: None
This course introduces students to the fundamentals of Hybrid and Electric Drive Vehicle Technology. Students will learn the theory and operation of Hybrid and Electric Drive Vehicle Technology along with a guide to operational principal, application, diagnostic and repair of common components. Topics include a review of basic electricity, Hybrid electric motors, ICE, transaxles, regenerative brakes, air conditioning, steering, batteries, and safety as well as electric vehicle conversions, CNG vehicles, LPG vehicles, LNG, fuel cells, hydrogen, biodiesel, and alcohol based fuels. This course will provide background information in order to prepare students for the Light Duty Hybrid/Electric Vehicle Specialist – ASE certification L3.
Contact Our Admissions Office for More Information
If you’re passionate about pursuing a career in automotive technology, consider NYADI The College of Transportation Technology in Jamaica, NY. With our career-focused training and low faculty-to-student ratio, we help you graduate ready to find a rewarding job in your field. To learn more, contact our admissions office today.
