Automotive Management and Support Technology Associate Degree Near You in Jamaica, NY
AOS Degree (61 Credits)
Are you interested in a career in the automotive industry without becoming a mechanic? Consider working in automotive management or support. Earning an automotive management and support technology degree allows aspiring professionals to begin long-term careers in the auto industry. NYADI The College of Transportation Technology offers a comprehensive automotive management degree near you in Jamaica, New York. Learn more about this program, what it covers, and its requirements.
NYADI’s Automotive Management and Support Technology program is designed to prepare students for successful careers in the automotive industry. It is available in an Associate of Occupational Studies (AOS) degree format, along with our certificate format. The associate program provides a powerful combination of technical training and business education to help you thrive in a variety of automotive roles.
Students gain hands-on experience and classroom instruction in a variety of relevant automotive topics. The AOS degree includes a liberal arts component that encourages critical thinking, communication, and lifelong learning, all of which are essential for leadership and advancement in the field. Many students start with the certificate and continue to earn their associate degree by completing the additional courses.
Graduates are qualified for entry-level roles such as automotive service manager, service advisor, parts counterperson, automotive salesperson, and warranty clerk or manager.
Key benefits of the program include:
- Classes led by professional instructors with real-world experience
- Curriculum that is continuously updated to reflect current industry standards
- Small class sizes in all programs for personalized instruction and support
- Industry partnerships with leading automotive brands, including Fiat Chrysler, Audi, Hyundai, Genesis, Subaru, Toyota, Mack, Volvo, Ford, Isuzu, and Mercedes-Benz
- Preparation for Automotive Service Excellence (ASE) certification through the ASE Education Foundation
- Career services to help students get a head start in the field
- Financial aid available for eligible students
- Dedicated admissions staff to guide students through the application process
NYADI’s Automotive Management and Support Technology Associate Degree program offers a career-focused education designed to prepare students for leadership and support roles in the automotive industry. This 61-credit program can be completed in as little as:
- 16 months for full-time students
- 25 months for part-time students
Graduates of the program are prepared to test, diagnose, repair, and adjust automotive components, while also managing and supporting service operations. The program covers both technical and business aspects of the industry, including:
- Shop operations
- Customer relations
- Internal relations
- Inventory management
- Fleet management
- Automobile finance and leasing
- Sales skills
- Automatic transmissions
- Hybrid technology
- Braking systems
- Electrical/electronic systems
- Engine performance and repair
- Engine repair
Students also receive ASE certification preparation, giving them a competitive edge when entering the workforce.
If you enjoy the auto industry but don’t want to get your hands dirty as a mechanic, careers in automotive service management may be right for you. Throughout the industry, the need for automotive managers and support staff is expected to increase as these professionals are needed to oversee auto services and maintain customer satisfaction.
NYADI’s program is designed to help students build lasting careers in a growing field, combining technical knowledge, business skills, and industry certifications that employers value.
Completing our AOS Automotive Management and Support Technology program opens doors to a wide range of roles, including:
- Automotive service manager
- Auto parts manager
- Automotive machine shop manager/owner
- Industrial research and development professional
- Service advisor/consultant
- Technical representative
- Automotive technology consultant
- Automotive salesperson
- Automotive warehouse manager
NYADI welcomes students from all backgrounds and is committed to providing equal educational opportunities. Admission is open to all individuals regardless of race, color, religion, age, gender, creed, national origin, sexual orientation, disability, or marital status.
To be eligible for admission into NYADI’s Automotive Management and Support Technology program, applicants must:
- Be at least 18 years old (or 17 with parental consent)
- Complete an initial interview with the admissions team
- Hold a high school diploma or high school equivalency diploma
- Be able to read and write in English
Additional details regarding tuition, program policies, and academic expectations can be found in NYADI’s College Catalog.
SEMESTER 1 15 – Credits
SM100 – Performance Fundamentals
SM201 – Shop Operations
EG101 – College Reading and Writing
SM102 – Steering & Suspension
SM108 – Automotive Electrical Foundations
SEMESTER 2 15 – Credits
SM208 – Automatic Transmissions I
SM205 – Inventory Management
SM110 – Electrical/Electronic Systems
SM203 – Internal Relations
SM112 – Engine Electronics
SEMESTER 3 16 – Credits
SM103 – Braking Systems
SM204 – Sales Skills
SM209 – Automatic Transmissions II
SM211 – Emission Control Systems
SM202 – Advanced Electronic Systems
SS100 – The Automobile and Society
SM215 – Climate Control
SEMESTER 4 15 – Credits
SM207 – Fleet Management
SM212 – Customer Relations
SM105 – Manual Drive Trains & Axles
SM213 – Automobile Finance and Leasing
SM210 – Fuel Systems
SM250 – Hybrid Electric Drive Technology
SM100 – Performance Fundamentals
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of engine operation. Students will learn to identify engine components and to have a thorough understanding of the four- stroke cycle principle. Once engine operating principles are understood, the student will then learn to properly identify engine mechanical problems and perform pinpoint testing using state-of the-art equipment and diagnostic procedures. Cooling and lubrication systems will also be discussed along with their components and diagnosis and repair procedures. A library/internet research written project concerning some aspect of engine operational principles will be assigned and is an integral component of this course.
SM102 – Steering & Suspension
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of Steering and Suspension. Students will learn the theory, construction and design of vehicle steering and suspension systems. Topics discussed in this course include tires, wheels, wheel balance, wheel bearings and hubs. The student will also learn about the different types of suspension systems including electronic suspension systems and the proper diagnosis and repair procedures for each type of system. The theory and operation of the various types of manual and power steering systems are discussed and diagnosed. The laboratory component of the course includes various activities that follow the guidelines of the ASE Education Foundation. A library/internet research written project concerning some aspect of a vehicle’s steering and/or suspension system will be assigned and is an integral component of this course.
SM103 – Braking Systems
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of Braking Systems. Students will learn the fundamentals of hydraulics and how it relates to a vehicle’s braking system. Master cylinders and power assist units will be discussed, diagnosed and repaired. Disc and drum brakes will be discussed, diagnosed, serviced and repaired. The student will learn the proper way to perform complete brake servicing including using a brake lathe to machine rotors and drums. The laboratory component of the course includes various activities that follow the guidelines of the National Technicians Education Foundation (NATEF). A library/internet research written project concerning some aspect of a vehicle’s braking system will be assigned and is an integral component of this course.
SM105 – Manual Drive Trains & Axles
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of Manual Drive Trains and Axles. Students will learn the theory of operation, inspection, construction, diagnosis and repair of clutch assemblies, manual transmissions/transaxles; drive lines, universal joints constant velocity joints and final drive assemblies. Students will learn to identify manual transmission components, explain fundamental operation, understand gear principles and trace power flow. Emphasis will be placed on problems solving and diagnosis of power train malfunctions. A library/internet research written project concerning some aspect of manual transmission/transaxle operation and/or individual components in a vehicle drive line will be assigned and is an integral component of this course.
SM108 – Automotive Electrical Foundations
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of Automotive Electrical Foundations. Students will learn the fundamentals of an automobile electrical system. Emphasis will be placed on direct current electricity, basic electrical theory, series and parallel circuits, power distribution, electrical test equipment and the understanding of wiring diagrams. The operation, testing and repair of batteries, starting and charging systems as well as a concise diagnostic approach to repairing automotive wiring concerns are covered in this course. A library/internet research written project concerning some aspect of an automobile’s basic electrical system will be assigned and is an integral component of this course.
SM110 – Electrical/Electronic Systems
Credits: 2 | Prerequisite(s): SM108 | Co-requisites: None
This course introduces students to advanced concepts in Electrical/Electronic Systems. The course will build on knowledge learned in SM108 Automotive Electrical Foundations using wiring diagrams to examine headlight, taillight, stoplight and turn/hazard light for operation and repair. Students are taught to use advanced diagnostic techniques to diagnose and repair electrical circuits associated with instrumentation, horn systems and wiper/washer systems. Students will learn on modern training aids using factory service procedures. A library/internet research written project concerning some aspect of an automobile’s electrical system covered in this course will be assigned and is an integral component of this course.
SM112 – Engine Electronics
Credits: 2 | Prerequisite(s): SM100, SM108 | Co-requisites: None
This course introduces students to advanced concepts in Engine Electronics. It builds on prior understanding of electrical/electronic principles to better comprehend the complex electronically controlled systems used to monitor engine operation and emission compliance. Additionally students will study the theory of operation, design and problem diagnosis of modern ignition systems. Computerized engine controls, sensors and actuators and engine management systems will be discussed and diagnosed using the most sophisticated training aids in the industry. A library/internet research written project concerning some aspect of an automobile’s engine electronic system will be assigned and is an integral component of this course.
SM201 – Shop Operations
Credits: 3 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of shop operation. Topics covered are knowledge of the different types of automotive service facilities, introduction to different functions like managing workflow and the use of shop management tools, identifying labor operations and sublet procedures, maintaining customer appointment logs, and addressing repeat repairs/comebacks. Students will also be introduced to general shop operation tasks such as calculating discounts, knowledge of selling prices, percentages, and pro-rated warranties, calculating special handling charges, identifying and converting units of measure, determining sizes with precision measuring tools and equipment, performing money transactions (cash, checks, credit and debit cards) and performing sales and credit invoicing. Students will acquire skills involving management and fellow employees’ interaction, housekeeping (facility, work stations, and backroom) and assistance with employee and customer training.
SM202 – Advanced Electronic Systems
Credits: 2 | Prerequisite(s): SM108, SM110 | Co-requisites: None
This course introduces students to Advanced Electronic Systems. It builds on the two previous electrical/electronic courses. Emphasis is placed on the theory, operation, component identification and repair of audio and entertainment systems, power accessories such as power windows and locks, keyless entry, anti-theft systems and cruise control systems. Additional topics included in this course are the theory, operation and repair of various supplemental restraint systems. A library/internet research written project concerning some aspect of an automobile’s electrical system covered in this course will be assigned and is an integral component of this course.
SM203 – Internal Relations
Credits: 3 | Prerequisite(s): None | Co-requisites: None
The objective of this course is to introduce students to the fundamentals of Internal Relations. Topics covered are the approaches to communicate with customers to effectively address their requests through documentation of customers’ concerns, opening repair orders, making appropriate service and maintenance recommendations, understanding the technician’s diagnosis and service recommendations, verifying availability of required repair parts, and establishing completion expectations. Students will also be introduced to techniques on monitoring repair progress, promotions, job satisfaction and productivity, ensuring that customer expectations are met, and adhering to environmental regulations concerning vehicle safety. This course will also cover topics in the areas of documenting information about services performed or recommended, communicating with shop personnel about shop production/efficiency and maintaining open lines of communication within the organization.
SM204 – Sales Skills
Credits: 3 | Prerequisite(s): None | Co-requisites: None
This course is designed to teach students the necessary sales skills required to be qualified service advisors. In this class, advisors will be exposed to sales fundamentals such as structuring for success, phone skills, the five missing parts of a sale, becoming a professional communicator and the “No” process. Students will then be introduced to advanced sales techniques designed to create a lasting relationship with customers by prioritizing their concerns and the needs of the vehicle, and communicating the value of selling related and additional services. In addition, students will learn to diffuse rather than overcome objections, and guide customers on formulating their own view on automotive maintenance and repair. Techniques will be introduced to students on how to proactively sell without ever making the customer feel pressured and how to remain bold and unafraid in the face of rejection.
SM205 – Inventory Management
Credits: 3 | Prerequisite(s): None | Co-requisites: None
The objective of this course is to introduce students to the fundamentals of shop inventory management. Topics covered are knowledge of the process of reporting lost sales, verifying incoming and outgoing merchandise, physical inventory, inventory discrepancies, stock rotation, handling special orders and outside purchases and handling and documenting warranty and new returns. Students will also be introduced to the fundamentals of merchandising such as understanding display strategy, display pricing, inspecting and maintaining shelf quantities and condition, identifying impulse, seasonal, and related items and utilizing sales aides.
SM207 – Fleet Management
Credits: 3 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamental concepts of fleet management and optimization. Topics covered are familiarity of technical manuals and software for the transportation industry, the process of vehicle identification, locating and utilizing the vehicle ID number (VIN) and production date, utilizing component identification data and Identifying body styles. Students will also be introduced to technical manuals, industry software usage for service and maintenance intervals, locating and interpreting maintenance schedule information, knowledge of service contracts, technical service bulletins, campaign/recall procedures and parts cataloging procedures.
SM208 – Automatic Transmissions I
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the operation, diagnosis and repair of automatic transmissions and transaxles. In order to help the students to understand how an automatic transmission accomplishes multiple gear ranges, power flow through the transmission will be stressed. The operation of electronic transmission controls will be discussed and diagnostic procedures will be taught and implemented. In-car transmission service and repairs will also be discussed. A library/internet research written project concerning some aspect of automatic transmission/transaxle operation will be assigned and is an integral component of this course.
SM209 – Automatic Transmissions II
Credits: 2 | Prerequisite(s): SM208 | Co-requisites: None
This course introduces students to advance features of Automatic Transmissions. Students will learn the inspection, construction, diagnosis and disassembly/assembly of automatic transmissions and transaxles. This builds on the material taught in SM208 Automatic Transmissions I and includes the construction and inspection of applied devices, planetary gear sets, oil pumps, valve bodies and one-way clutches. Students will become familiar with the tools and techniques necessary to properly maintain and diagnose automatic transmissions. Students are exposed to a variety of transmission types to overhaul. A library/internet research written project concerning some aspect of automatic transmission/transaxle repair and/or overhaul will be assigned and is an integral component of this course.
SM210 – Fuel Systems
Credits: 2 | Prerequisite(s): SM100, SM108, SM112 | Co-requisites: None
This course introduces students to the fundamentals of Fuel Systems. Students will learn about spark ignition engine fuel composition from crude oil to the distillation and compounding of various gasoline grades. Fuel delivery methods including direct injection, port injection and throttle body injection systems as well as carburetors are discussed in great detail with an emphasis of their effects on engine performance. Intake and exhaust systems will also be discussed and diagnosed. A library/internet research written project concerning some aspect of an automobile engine’s fuel delivery system will be assigned and is an integral component of this course.
SM211 – Emission Control Systems
Credits: 2 | Prerequisite(s): SM100, SM108, SM112 | Co-requisites: None
This course introduces students to the fundamentals of Emission Control Systems and electronically controlled systems. Students will learn to monitor engine operation and emission compliance control devices. Students will concentrate on engine performance, drivability concerns, analysis of system problems, diagnosis of system failures and component test procedures. Students will be able to diagnose emission related inspection failures and to understand PCM strategies. The laboratory component of the course includes various activities that follow the guidelines of the ASE Education Foundation. A library/internet research written project concerning some aspect of an automobile’s emission system will be assigned and is an integral component of this course.
SM212 – Customer Relations
Credits: 3 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamental concepts of optimizing customer relations. Topics covered are acquiring the skills to identify customer type and needs, to communicate effectively using proper telephone techniques, to document and handle customer concerns/complaints by authorizing repair orders and recommending appropriate service and maintenance with accuracy based on vehicle service history, manage customer appointments, promotions, job satisfaction and productivity. Students will also be introduced to strategies to ensure customer satisfaction and vehicle safety by promoting procedures, benefits, and capabilities of the service facility.
SM213 – Automobile Finance and Leasing
Credits: 3 | Prerequisite(s): None | Co-requisites: None
This course will introduce students to the fundamental concepts of automobile finance and leasing. Topics in this course will include understanding the importance of cash flow to a dealership, introduction to payment structures such as lease vs finance vs cash, knowledge of the processes involved in completing credit applications, comparing leasing to financing, acquisition of leasing definitions and terminologies, determination of interest rates and rate participation calculation methods used by lenders, and an introduction to the basic overview of lease/loan payment calculations. Students will also be introduced to credit bureau and loan underwriting abnormalities, credit bureau analysis and interpretation by lenders, loan underwriting and lending guideline interpretation, loan packaging, common DMV forms and federal disclosure documents that are required for financing, and strategies on achieving higher profits per transaction by providing more options such as (lease vs. buy and one pay lease vs. cash purchase options).
SM215 – Climate Control
Credits: 2 | Prerequisite(s): None | Co-requisites: None
This course introduces students to the fundamentals of Climate Control systems. Students will learn the theory and operation of heating and air conditioning systems. Students will learn about heat transfer, temperature/pressure relationships and control systems. Heating, air conditioning and passenger comfort will be looked at using multi- zone automatic climate control trainers. Students are taught to use refrigerant recovery and recharging equipment on laboratory vehicles which provides practical experience while reinforcing safety and environmental considerations. A library/internet research written project concerning some aspect of an automotive air conditioning system will be assigned and is an integral component of this course.
SM250 – Hybrid Electric Drive Technology
Credits: 2 | Prerequisite(s): SM108, SM110, SM112, SM202 | Co-requisites: None
This course introduces students to the fundamentals of Hybrid and Electric Drive Vehicle Technology. Students will learn the theory and operation of Hybrid and Electric Drive Vehicle Technology along with a guide to operational principal, application, diagnostic and repair of common components. Topics include a review of basic electricity, Hybrid electric motors, ICE, transaxles, regenerative brakes, air conditioning, steering, batteries, and safety as well as electric vehicle conversions, CNG vehicles, LPG vehicles, LNG, fuel cells, hydrogen, biodiesel, and alcohol based fuels. This course will provide background information in order to prepare students for the Light Duty Hybrid/Electric Vehicle Specialist – ASE certification L3.
Are you ready to apply to an automotive management degree program and prepare yourself for a rewarding career? Look no further than NYADI The College of Transportation Technology, where we offer our Automotive Management and Support Technology associate degree program. We offer comprehensive training, personalized instruction, financial aid to eligible students, and more. Contact us or call us today to learn more about earning an automotive management degree near you in Jamaica, New York.
How long does it take to complete the program?
Students can complete the program in as little as 16 months full-time or 25 months part-time, depending on their schedule and course load.
Is financial aid available for this program?
Yes, financial aid is available to those who qualify. Visit our financial aid page to explore your options and speak with a counselor.
What certifications can I earn through this program?
Students are prepared for Automotive Service Excellence (ASE) certification and may also earn manufacturer-specific certifications through NYADI’s partnerships with top automotive brands.