The automotive service industry is comprised of various roles that contribute to vehicle safety and customer satisfaction. Two roles within the industry that often get confused are automotive service technician and service advisor. While these roles may share similar responsibilities, the difference is in the details.

NYADI The College of Transportation Technology in Jamaica, New York, aims to help motivated students who wish to break into the automotive service industry. We provide automotive academic programs that help students develop advanced skills for servicing and repairing cars and trucks. Students can apply what they learn to pursue various roles in the industry, including automotive service technician and service advisor. Here, we explain how these positions differ.

What Is an Automotive Service Technician?

An automotive service technician provides specialized repair and maintenance services for drivers experiencing issues with their automobiles. They are responsible for ensuring the performance and safety of vehicles, which is vital to the well-being of everyone on the road.

The common duties of an auto service tech include:

• Diagnosing vehicle problems: Using a range of diagnostic methods and equipment, service specialists will work to identify problems and troubleshoot malfunctions that impact vehicle performance.
• Performing maintenance and repair services: Drivers trust certified automotive service technicians to perform various maintenance and repair services. The services performed by service reps can range from routine oil changes to complete engine repairs.
• Explain repairs to customers: Automotive service technicians may be required to explain the source of the problem and solution to vehicle owners. This can include providing detailed service recommendations and price quotes.

Other responsibilities of an automotive service tech include:

• Maintaining shop equipment
• Keeping supplies stocked
• Documenting service records
• Complying with vehicle safety regulations

Individuals in this role are called upon in a variety of automotive settings, such as car dealerships and auto repair shops, or may be self-employed. Automotive service technicians may work in specialized settings with certain certifications.

What Is an Automotive Service Advisor?

An automotive service advisor has a specific role in the industry. The job serves as a bridge between the customer and the technician performing services on the vehicle. Those in this role work closely with customers, understanding their needs, and addressing their questions or concerns about car repairs. They are also expected to communicate customer needs to the service team.

Because the role involves working directly with customers, automotive service advisors must possess certain skills, such as good communication, effective problem-solving, and the ability to work as a team. Automotive service advisors must still have a thorough understanding of vehicle components and services to provide clear instructions and details to vehicle owners.

Like service techs, service advisors work in a variety of automotive repair settings, including dealerships, independent repair facilities, and automotive franchises.

Automotive Service Technician and Service Advisor Training

Individuals wishing to break into the automotive service industry as service techs or service advisors can find quality training at NYADI. We offer in-depth degree and certificate programs that follow the standards set forth by the National Institute for Automotive Service Excellence (ASE).

Our academic offerings cover a wide range of crucial automotive topics and include:

• Automotive Technology degree program
• Automotive and Diesel Technology degree program
• Automotive Service Technology certificate program
• Truck and Diesel Service Technology certificate program
• Collision Repair Technology certificate program

To make furthering your automotive education more manageable, NYADI is pleased to offer financial aid opportunities to students who qualify. We work closely with students to explore different avenues of financial assistance.

Discover How to Enroll Today at NYADI

The main difference between automotive service technicians and service advisors is that technicians perform repairs on vehicles, while service advisors act as liaisons between the customer and the technician. Both roles require advanced training and a thorough understanding of automotive systems, which can be acquired at NYADI. Contact an admissions representative to learn more about our academic programs available in Jamaica, NY, and how we can help you turn your passion for automobiles into a rewarding career.